We worked with Illuminate HC, winner of the McKnight Tech Award, to rethink the future of post-hospital care. The project brief was simple: redesign the bedside call-light mechanisms to improve the level of service and pilot the product in local post-care facilities. Through our process, we arrived at a design solution that included a connected ecosystem of tablets and wearables for the nursing staff.

Since the system’s implementation, piloted at Warren Barr Gold Coast in Chicago, the patient experience has seen a 20% reduction in call-light response time after the first quarter of deployment, and a 50% reduction by the fourth quarter.