IT Operations is evolving and, as such, it is becoming increasingly complex for IT Operators to manage their IT environments and minimise down-time of websites, applications, and services. IBM Agile Service Manager is a realtime topology viewer which allows IT Operators to manage their complex environments. Our design team were tasked to improve the user experience of IBM Agile Service Manager. Working collaboratively in a multi-disciplinary team, we used design thinking and user research methods to understand the challenges faced by IT Operations, and how we could best address them.
Silver in Digital Tools and Utilities 2019
Bronze in UX, Interface & Navigation 2019