IBM Netcool Operations Insight - Agile Service Manager

by IBM

IT Operations is evolving and, as such, it is becoming increasingly complex for IT Operators to manage their IT environments and minimise down-time of websites, applications, and services. IBM Agile Service Manager is a realtime topology viewer which allows IT Operators to manage their complex environments. Our design team were tasked to improve the user experience of IBM Agile Service Manager.  Working collaboratively in a multi-disciplinary team, we used design thinking and user research methods to understand the challenges faced by IT Operations, and how we could best address them. 


Silver in Digital Tools and Utilities 2019

Bronze in UX, Interface & Navigation 2019

Created by:

Design Director

Britta Binning

Design Company



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Design Team

Rhiannon Barrington, Britta Binning, Angela Boodoo, Dan Brown, Joseph Cooper, Kieran Geoghegan, Chloe Poulter, Sandra Tipton   

Video (direct link)

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